Refund Policy – NeuroBoost

Last Updated: August 25, 2026

Service Provider and Merchant: APPCENTURY LIMITED

Registered Address: RM 1702, 17/F HONG KONG TRADE CTR NOS 161-167 DES VOEUX RD CENTRAL HK

At NeuroBoost, we value your satisfaction and aim to provide a high-quality brain training experience through brain games, daily training, memory and logic exercises, attention and focus activities, IQ tests, cognitive self-assessments, progress tracking, scores, and reports.

This Refund Policy applies to subscriptions and services purchased directly from APPCENTURY LIMITED through an authorized NeuroBoost website. Purchases made through Apple's App Store or Google Play are also subject to the refund rules and procedures of the platform that processed the payment.

Refund Requests

Payments for digital subscriptions and services are generally non-refundable and non-exchangeable once the applicable subscription period has begun and the subscribed NeuroBoost features have been made available, except where required by applicable law.

For purchases made through an authorized NeuroBoost website, we may review refund requests on a case-by-case basis. Approval is at our discretion, subject to applicable law and any mandatory consumer rights. We may consider circumstances such as duplicate charges, unauthorized charges, or a material failure to provide the purchased service.

Refund requests should be submitted during the active subscription period whenever reasonably possible. A request submitted after the applicable subscription period has expired may not be eligible for a refund unless otherwise required by law.

To request a review of a website purchase, contact contact@iqbrainboom.com and provide the email address associated with the purchase, purchase date, amount, payment channel, and receipt or order reference. Do not send full payment-card details.

Submitting a refund request does not guarantee that a refund will be approved. If approved, the refund will generally be returned to the original payment method. Processing times depend on the relevant payment provider and financial institution.

App Store Purchases

Refund requests for subscriptions purchased through Apple's App Store are handled directly by Apple under Apple's applicable policies. APPCENTURY LIMITED cannot approve or issue an App Store refund on Apple's behalf.

To request a refund for an eligible App Store purchase, use Apple's official refund process. Refund eligibility may vary by country or region, and Apple's decision will apply to the request.

Google Play Purchases

Refund requests for subscriptions purchased through Google Play are handled in accordance with Google Play's applicable refund policies. Google may process certain requests directly and may, in some cases, direct you to contact the app developer.

Review Google Play's official refund policies and follow the applicable refund-request process. If Google directs you to contact us, email contact@iqbrainboom.com with the relevant purchase information.

Subscription Cancellation

Your subscription automatically renews until canceled. Canceling a subscription prevents future renewal charges but does not automatically create a refund for the current subscription period.

You must manage or cancel your subscription through the channel where it was purchased:

Website purchases: use the subscription-management link provided in your account, purchase confirmation, or billing email. If no self-service option is available, contact contact@iqbrainboom.com.

App Store purchases: cancel through your Apple Account subscription settings.

Google Play purchases: cancel through your Google Play subscription settings.

Deleting the NeuroBoost app or deleting an account does not automatically cancel a subscription. Unless applicable law or the relevant payment platform provides otherwise, you will continue to have access to subscribed features until the end of the period for which you have already paid.

EEA, United Kingdom, and Switzerland Residents

If you are a consumer located in the European Economic Area, the United Kingdom, or Switzerland, you may have mandatory cancellation, withdrawal, or refund rights under the laws applicable to your purchase.

By subscribing and requesting immediate access to NeuroBoost's digital features, you request that the service begin during any applicable withdrawal period. Where permitted by law, your right of withdrawal may be reduced or lost after digital performance begins if you provided the required express consent and acknowledgement before purchase.

Where applicable law permits withdrawal after access has begun, any refund may be reduced by a proportionate amount reflecting the service provided before we received your withdrawal request.

Nothing in this Refund Policy limits any non-waivable consumer rights. To exercise a statutory right, submit the request through the payment platform that processed the purchase or contact contact@iqbrainboom.com within the period required by applicable law.

Contact Us

If you have questions about this Refund Policy or a website purchase, contact us at:

Email: contact@iqbrainboom.com

Service Provider and Merchant: APPCENTURY LIMITED

Registered Address: RM 1702, 17/F HONG KONG TRADE CTR NOS 161-167 DES VOEUX RD CENTRAL HK

TEL: +86 13331155813